Writing
Notes on ML systems, operations, and leading the teams that build them. You can also follow by RSS.
AI Agents Need a Platform, Not a Help Desk
Every company wants to let more people build AI agents. Very few have decided who keeps those agents running. That gap is about to become someone's job.
Why a Photo Isn't Proof of Anything (Without a Model Behind It)
Every major carrier now requires a photo at delivery. Most people assume that photo means something. I spent two years learning exactly how wrong that assumption is — and building a system to fix it.
How a Pattern in the Data Saved $300M
Nobody called it a crisis at first. That's the thing about package theft at scale — it doesn't announce itself. By the time it surfaces as a boardroom conversation, the damage is already deep.