Notes on ML systems, operations, and leading the teams that build them.https://joe-waugh.com/https://joe-waugh.com/writing/ai-agents-need-a-platform-not-a-help-desk/https://joe-waugh.com/writing/ai-agents-need-a-platform-not-a-help-desk/Every company wants to let more people build AI agents. Very few have decided who keeps those agents running. That gap is about to become someone's job.Thu, 01 Oct 2026 00:00:00 GMThttps://joe-waugh.com/writing/why-a-photo-isnt-proof-of-anything/https://joe-waugh.com/writing/why-a-photo-isnt-proof-of-anything/Every major carrier now requires a photo at delivery. Most people assume that photo means something. I spent two years learning exactly how wrong that assumption is — and building a system to fix it.Mon, 01 Jun 2026 00:00:00 GMThttps://joe-waugh.com/writing/how-a-pattern-in-the-data-saved-300m/https://joe-waugh.com/writing/how-a-pattern-in-the-data-saved-300m/Nobody called it a crisis at first. That's the thing about package theft at scale — it doesn't announce itself. By the time it surfaces as a boardroom conversation, the damage is already deep.Fri, 01 May 2026 00:00:00 GMT